Computer Repair Scams
It's around dinner time and you get a phone call from a number you don't recognize. When you answer, the person on the other end of the line tells you that his name is "John" and that he is calling from Microsoft. He tells you that your computer is infected with a virus. You follow his instructions and before you know it, "John" is on your computer. He says you have a virus and that you'll need to pay hundreds of dollars to have him fix it.
The above example is just one way the scam works. But, there are many variations. In almost every case, the person on the other end tells you that you have some sort of problem with your computer. He has a foreign accent. He throws around some fancy techno-babble and says he's with a major company like Microsoft, Apple, or Google. These are names that you're familiar with, but he's not with any of these companies.
Next, he'll convince you to download some software on your computer so he can take a look at the problem. Don't do it! Once a computer repair scammer is remotely connected to your system, he has total control of your computer. You should never let anyone control your computer that you don't trust. And you should definitely not trust these scammers.
Once he's in your computer, he will begin showing you things to convince you that you have a virus or some other problem. It's possible that you do have a virus, but here's where the heart of the scam comes into play. He's going to ask you for your credit card or bank account information.
He says that the cost to fix your computer is going to be several hundred dollars. We've seen examples where our customers have paid $300 to $900. If you pay, you've just wasted hundreds of dollars.
If you don't pay, you could have an even bigger problem. Remember, the computer repair scammer is still connected to your system and has total control. He can completely lock you out of your computer. He wants your money! At this point, the scammer is holding your computer for ransom. If you try hanging up, he'll just call back - multiple times. If you make him mad, he may even delete your files. Computer repair scammers are not nice guys.
At this point, it's already too late. You should have never allowed the computer repair scammer onto your system. But there could be a solution.
The first thing you should do is disconnect your computer from the internet. If your computer isn't online, the scammer can't remotely control your system. If you can't disconnect your computer via software, simply unplug it from the wall. Without power, the scammer is going to have a hard time connecting. If you leave your computer connected to the internet, the computer repair scammer can still do damage - accessing your files, collecting your personal information, and potentially causing havoc with your life.
The next thing you should do is block the number that's calling you. He's not your friend. Many of these phone calls become very threatening and you don't need to listen to these criminals. Computer repair scammers may sound legitimate at first, but the situation can quickly escalate. Don't let them extort money from you.
If you gave the computer repair scammer your bank account or credit card information, you need to call your financial institution immediately. Alert your bank that you've been the victim of a fraud. It may be necessary to get new bank cards or setup new accounts to protect your financial security.
If you think you've been the victim of a computer repair scam, you should definitely contact your local computer repair store. Your local computer repair store can remove the malicious code from your system, recover files, and get your computer working again. We can actually fix your problems.
Apheus is conveniently located in downtown Plymouth, Indiana. Our technicians have the expertise to fix virtually any computer problem. We provide information technology services to local governments, non-profit organizations, businesses, and residential customers. We build a relationship with our clients and they trust us to deliver the best possible service at an affordable price.
You can learn more about computer repair scams by visiting the Federal Trade Commission website. They provide comprehensive information about how the scam works and what to do if you've been scammed. You can also contact your local computer repair store for more assistance. We're local and we're here to help!
If you are the victim of a computer repair scam, there is hope. We can't recover the money you've already lost, but we can give you peace of mind. Our technicians can remove malicious code, look for actual problems, and offer real solutions. We are your local computer repair store.
Apheus has been in business since 2007, delivering high-quality technology products and services to our clients. We are committed to offering the best IT services in Plymouth, Indiana, and surrounding communities.